This Guide

The recording functions of the system are usually done automatically, behind the scenes. The user does not normally have to do anything to record calls, or capture other types of media into the system, except in a record-on-demand application. This guide will acquaint the user with the software modules used for finding and playing back interactions, and for monitoring user defined KPIs. Anyone with a basic familiarity of how to use the keyboard and mouse to operate Windows programs should find this guide helpful in getting started with the User Interface software.